Privacy Policy

Last Updated: August 15, 2025

PUZZLELABS PTE. LTD ("PuzzleLabs," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, transfer, retain, and protect personal data when you use our mobile games, websites, player support, and related services (collectively, the "Services").

This policy is limited to privacy and data protection matters. Rules about gameplay, purchases, accounts, and acceptable use are covered separately in our Terms of Service.

1. Personal Data We Collect

Depending on how you use the Services, we may collect the following categories of information:

  • Device and technical data: device model, operating system, language, timezone, app version, IP address, network status, crash logs, and similar diagnostics.
  • Gameplay and service data: player ID, game progress, settings, achievements, session activity, feature usage, and customer support history.
  • Purchase data: in-app purchase records, subscription status, order identifiers, and platform-provided transaction details. We do not receive full payment card numbers from app stores.
  • Account or social data: nickname, avatar, platform account identifier, and friends or social features if you choose to connect them.
  • Advertising and analytics data: advertising identifiers such as IDFA or AAID, attribution data, ad interaction data, approximate location derived from IP address, and aggregated campaign performance data.
  • Information you provide: email address, support messages, survey responses, or other information you send to us directly.

2. How We Use Personal Data

We use personal data for the following purposes:

  • Provide, maintain, and improve the Services.
  • Save progress, verify purchases, deliver virtual content, and respond to support requests.
  • Monitor performance, fix bugs, protect service security, and prevent fraud, abuse, cheating, or unauthorized access.
  • Analyze how players use the Services so we can balance features, improve usability, and develop new content.
  • Provide relevant in-game events, offers, promotions, and advertising where permitted by law and your device settings.
  • Send service-related notices, including security alerts, support responses, and important updates.
  • Comply with legal obligations, enforce our rights, and respond to lawful requests.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

  • Contract necessity: to provide the Services, process purchases, and deliver player support.
  • Legitimate interests: to secure, analyze, improve, and promote the Services in a way that does not override your privacy interests.
  • Consent: for certain advertising, tracking, push notifications, or optional features where consent is required.
  • Legal obligation: to keep required records, comply with tax and accounting rules, and respond to valid legal process.

4. Cookies and Similar Technologies

We and our partners may use cookies, SDKs, local storage, pixels, and similar technologies to operate the Services, remember preferences, measure performance, detect fraud, and support advertising or attribution. You can manage many advertising and tracking choices through your device settings, app store settings, or consent prompts where available.

5. How We Share Personal Data

We may share personal data with:

  • Service providers: hosting, analytics, customer support, crash reporting, fraud prevention, payment validation, and similar vendors who process data for us.
  • Advertising and measurement partners: partners that help us measure campaigns, show ads, and understand ad performance, subject to applicable consent and device controls.
  • Platform providers: app stores, social login providers, and device platforms when needed to operate platform features.
  • Corporate transaction parties: potential or actual buyers, investors, advisers, or successors if we are involved in a merger, acquisition, financing, restructuring, or asset transfer.
  • Authorities or other parties: when required by law, court order, lawful request, or when necessary to protect rights, safety, security, or integrity.

We do not sell personal data in the ordinary sense of exchanging it directly for money.

6. International Transfers

We may process and store personal data in Singapore and other countries where we or our service providers operate. When personal data is transferred internationally, we use safeguards required by applicable law, such as contractual protections or equivalent transfer mechanisms.

7. Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary depending on the type of data and the reason it is processed.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. However, no internet transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, correct, update, or delete personal data.
  • Object to or restrict certain processing.
  • Request a portable copy of personal data.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising or tracking through device settings.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us using the details below. We may need to verify your request before responding.

10. Children's Privacy

Our Services are not directed to children under 13 or to users below the minimum age required by local law. If we learn that we have collected personal data from a child without required consent, we will take reasonable steps to delete it. Parents or guardians may contact us with privacy questions or deletion requests.

11. Third-Party Services

The Services may include links, SDKs, platform features, or advertisements provided by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before using third-party services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the Services, our website, or another reasonable method. The updated policy will apply from the date shown above unless otherwise stated.

13. Contact Us

PUZZLELABS PTE. LTD

Email: puzzlelabs@voisky.com

Address: 112 ROBINSON ROAD #03-01, SINGAPORE 068902